FAQ

To ensure a successful please check your site for the following minimum clearances:

• Width: Minimum 2.8 metres clearance for the truck to navigate through gates or narrow driveways.
• Height: Up to 4 metres (5 metres for hook truck) of overhead clearance may be required when the hydraulic arms are extended to drop off or retrieve the bin. Ensure there are no low-hanging power lines, tree branches, or carports in the placement area.

To minimise the risk of scratching or cracking your driveway, especially sensitive surfaces like block paving, we highly recommend you place thick timber planks or sturdy plywood boards on the ground where the skip’s base will rest. This protects your property by preventing direct metal-on-pavement contact. Saunders Waste is not liable for any damage if a customer requests a skip bin to be dropped on the driveway.

Our refund policy is based on the notice period, as logistical and administrative costs are incurred immediately upon booking.

• Policy: Cancellations made with substantial notice typically qualify for a full refund minus a small merchant fee. Shorter notice periods (e.g., on the day) incur escalating cancellation fees to cover costs incurred.
• Post-Delivery: If you cancel after the bin has been delivered, the refund amount will be heavily conditional based on the costs already incurred

Volume does not equal weight. Heavy materials (concrete, soil, rock) are far denser than general waste.

• Heavy Waste Rule: If your project involves dense materials, add the soil levy under additional items when processing your order online.

The most frequent additional charge is the overweight charge, which occurs when the weight of the material in the skip bin exceeds the maximum weight allowance specified for that size and waste type. This is especially common when customers fill a bin intended for light waste with heavy materials like soil or concrete. If you have heavy waste, add on the soil/concrete levy in the additional items page to avoid extra charges.

Saunders Waste skip bins can be hired for up to 7 days. You can add on further hire terms in the additional items page before checking out. Please call our customer service representatives on 1300 225 566 to discuss the details of your job or if you need an extension on an existing hire or when booking over the phone.

This will depend on the type of waste you will be putting in the skip bin. Please refer to our skip bin sizes & types page or call us on 1300 225 566.

Yes we can pick it up as early as you like, just call our office on 1300 225 566.

Generally a council permit is not required, however some councils may prohibit the placement of a skip bin on the road or nature strip. Please contact your local council to acquire more information.

Brisbane City Council do not currently provide a skip bin hire service to residential customers. They only provide  general rubbish bin collection services in the Brisbane area. More information on the Brisbane City Council rubbish collection service can be found on their website.

Gas bottles, fire extinguishers, asbestos, hazardous materials, paint, oils, chemicals (Dried paint cans is acceptable), solvents, or any food or kitchen waste.

Skip bins may only be filled to the top rail. Saunders Waste drivers are unable to take skips bins that are above the top rail so you will need to remove the excess waste before pick up otherwise you will be charged extra.

24 Hours notice is required to book a skip bin.

Saunders Waste accepts a range of different payment options. You can pay via debit or credit card over the phone or through our online booking system. We also offer Hire Now, Pay Later (link to Hire Now, Pay later page) through Afterpay. Please contact our office if you have any questions regarding booking a skip bin on 1300 225 566.

Please contact our office on 1300 225 566 to discuss a longer hire period, pricing and terms. If you are ordering online, you can select further hire terms from 1-4 weeks in the additional items page before proceeding to checkout.

We prioritise placing your skip bin exactly where you need it, provided it is safe and legal to do so. With direction from you our drivers will place the skip bin at the location you specify. Without your direction, and if you do not provide specific instructions, the driver will use their best judgment to place the skip bin in the most suitable location, such as on the nature strip.

We are delivering and collecting skip bins throughout all areas of Brisbane, Logan, Redlands, Ipswich, Moreton Bay & the Gold Coast. Head to our service area page to see if we service your suburb. If your suburb does not show up, call our office on 1300 225 566 and we can check for you.

Yes you can put both soil and concrete in our skip bins (excluding 8m3, 12m3 and 15m3). Please select the Soil/Concrete levy in the additional items menu before proceeding to checkout.

Yes, our skip bins can take mixed waste. Please check our prohibited items list.

General household and light construction/green waste are covered, the inclusion of dense, heavy materials like soil, concrete, brick, and rubble requires you to select the soil/concrete levy in the additional items menu.

This waste type is defined as a mixture of non-hazardous, lighter materials generated from activities like home renovations, small building projects, office fit-outs, and minor demolition work. This can include wood & timber, gyprock & plaster, metals, household and fittings, plastics and packaging.